Refund policy

Refund & Return Policy — Chulbuli Foods

At Chulbuli Foods, your happiness with every order matters to us. Here's how we handle complaints, replacements, and returns — simple and transparent, from start to finish.

1. Order Confirmation

We start preparing your order as soon as it's placed, so we're unable to make changes or cancellations once it's confirmed. We'd love for you to double-check your order details (address, quantity, flavours) before checkout — if you ever run into trouble at that step, our team is just an email or call away.

2. Got a Concern? We're Listening

If something about your order doesn't feel right — quality, packaging, or anything else — let us know within 24 hours of delivery. We take every complaint seriously and want to make it right for you.

If your order arrives damaged, defective, or incorrect, here's how to help us resolve it quickly:

  • Please record a clear parcel opening video — this helps us verify the issue instantly and process your request without delays.
  • The video should show the sealed package being opened from start to finish, without cuts.
  • This one step lets us skip back-and-forth questions and get your resolution moving faster.

Once we receive and verify the details, we'll take prompt action to sort things out for you.

3. Delivery Issues

Something off with your delivery? Reach out within 7 days of receiving your delivery confirmation message, and we'll look into it right away.

4. Replacements — Our Way of Making It Right

Our focus is on getting you a product you're happy with. While we currently don't process cash refunds, we do offer free replacements for any product that arrives damaged or incorrect — no extra cost to you.

Here's what we need to move quickly on your replacement:

  • Raise your request within 4 working days of delivery.
  • A parcel opening video (uncut, from seal to product) — this is what lets us verify and approve requests fast.

To help us process it, please share:

  • Your delivery confirmation message or proof
  • The parcel opening video showing the issue
  • Photos of the damaged or incorrect product (if applicable)

Once verified, we'll dispatch your replacement right away — no hassle, no long waits.

We're Here for You

Questions, concerns, or just want to check on your order? Reach out anytime:

Your trust means everything to us, and we're committed to making sure every Chulbuli Foods experience is a delightful one.